The legal stuff.

Privacy policy

BakerXLabs is a division of RAK Venture Group, based in Lac Baker, New Brunswick, Canada. This policy explains what personal information this website touches, why, and what your rights are. It is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Questions or requests: bakerxlabs@gmail.com.

What we collect, and why

• Project enquiries. The contact form asks for your name, email, project type, and a project description. Submissions are delivered straight to our business inbox through a secure form endpoint, and we use them solely to respond to you and scope your project. If the endpoint is ever unavailable, the form falls back to opening your own email app instead.
• Spam and abuse controls. When you submit the form, our form endpoint reads the IP address your request arrives from and holds it briefly, so that one address cannot flood us with submissions. It is used only to limit the rate of submissions. It is not attached to your enquiry, not used to identify you, profile you, or market to you, and it is discarded within a short window — minutes, not days. The form also carries one hidden field that only automated spam tools fill in. It collects nothing about you, and if it arrives filled in we discard the submission.

We do not sell, rent, or share your personal information with anyone. We do not run marketing lists, and we will not send you promotional email.

Where your information lives

This website sets no cookies and keeps no database of visitors. Form submissions are relayed to our business email and are not stored on the site; we keep the resulting email in our business inbox for as long as we need it to answer you and to run the project it relates to, and we delete it on request. The rate-limiting record described above is the only thing our form endpoint holds, and it holds it for a short period only. The Stack game keeps a single sound on/off preference in your own browser's localStorage on your device; it is not personal information and holds nothing about you. You can clear it anytime through your browser settings.

Third parties

Form submissions are delivered through a transactional email service, and this site runs on a managed hosting platform; both handle that data only to deliver their service to us, under contract. One JavaScript library loads from a public content delivery network. Like any web resource, these requests expose your IP address to the service operator. Some of these providers operate outside Canada, so your information may be stored or processed outside Canada and, while it is there, may be accessible to the courts and to law-enforcement or national security authorities of that country. This site uses no analytics, no advertising trackers, and no social media pixels.

How we protect it

Enquiries travel to us over an encrypted connection and land in a business inbox protected by a strong, unique password and two-step sign-in. We keep what you send only as long as we need it. No system is perfect and we do not claim ours is; if something goes wrong that affects you, we will tell you.

Your rights

Under PIPEDA you may ask what personal information we hold about you, ask us to correct it, or ask us to delete it, and you may withdraw consent to our use of it. Email bakerxlabs@gmail.com and we will respond promptly. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada. We have designated someone accountable for personal information at BakerXLabs; email us and we will tell you who.

Changes

If this policy changes, the new version is posted here with an updated effective date.

Website terms of use

By using this website you accept these terms.

• Ownership. All content on this site, including text, design, graphics, logos, and code, is the property of RAK Venture Group. You may not copy, reproduce, or reuse it without written permission.
• No advice, no warranty. This site is provided as is, for general information about our services. We make reasonable efforts to keep it accurate but do not warrant that it is error-free, uninterrupted, or fit for any particular purpose. Descriptions of services are invitations to enquire, not binding offers; every engagement is defined by its own written quote and agreement. The Stack is a game, provided for entertainment. Nothing in it, including anything shown on its end screens, is advice, a service, or a promise about your project.
• Limitation of liability. To the maximum extent permitted by law, RAK Venture Group is not liable for any damages arising from your use of, or inability to use, this website.
• Changes. We may change, suspend, or remove any part of this site, including the game, at any time without notice. Where this section conflicts with section 03, that section governs its own subject matter.
• Governing law. These terms are governed by the laws of New Brunswick and the federal laws of Canada applicable there. Any dispute belongs to the courts of New Brunswick.

Care and engagements

Everything we build, we run. Care is the monthly service that keeps it running. What follows is the shape of it. The terms that bind are the ones in your written agreement.

• How it is priced. Care is quoted with your build and priced to your site. There is no price list and no tier. You get one monthly figure in writing before you commit to anything, and it does not change during a billing month.
• Month to month. Care is billed monthly and continues month to month. Either of us may end it with 30 days' written notice, taking effect at the end of the next full billing month. Fees already paid for a month in progress are not refunded.
• Price changes. If we change your monthly Care fee, we tell you in writing at least 30 days before it takes effect. If the new figure does not work for you, you may end Care on notice before it starts.
• What Care is. Hosting we manage, monitoring, platform and security updates as they come up, a monthly allowance of content changes set out in your agreement, and a monthly report. We watch, we respond, and we fix. We do not guarantee that a site will never go down, that a third-party host or platform will perform, or that any particular response time will be met, unless your written agreement says so in those words.
• What happens when Care ends. Your site stops being hosted, monitored, updated, and secured by us. If you want the build moved to your own hosting or to another provider, we do a transfer-out: available on request, quoted separately at the time, and not included in your build price or your Care fee. What you own, what we license to you, and exactly what a transfer-out includes are set out in your written agreement.
• The agreement governs. Nothing on this website is a Care contract or a service level agreement. Every engagement is defined by its own written quote and agreement, and where that agreement differs from this page, the agreement governs.